Frequently Asked Questions

Walking
FLAVOURS OF “THE MAIN”

Tour Length

4 1/2 Hours of walking–doesn’t that seem like a lot?
Don’t worry–we walk at a relaxed pace and take plenty of breaks to eat, eat, and eat–and to listen to your captivating guide and whoever else we encounter along the way. There are two segments where we’ll ride the bus– you can grab a seat and relax.

When the tour ends, how do we get back to our hotel/car?
By Metro (Subway). The same bus ticket that we used to get to the Jean-Talon Market will work in the city’s Metro system. You can either head with your guide to the Metro station and back towards the Plateau, Downtown, and Old Montreal, or feel free to linger longer at the market and in Little Italy. Your Metro ticket is good for the whole day after the tour ends! (It’s also easy to grab a taxi from the Market.)

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Food & Drink

What will we be eating/drinking?
We can’t tell you exactly. Why? First, we like to keep this a surprise – it makes the whole experience more fun. We can tell you that we’ve chosen the quintessential tastes of Montreal – ranging from typical street food, to traditional fare and gourmet delicacies. You’ll probably get thirsty, so we’ve got that covered too.
Second, the samples vary by season. Locally grown Quebec strawberries are delicious, but they’re only available from June to August. How about maple taffy on snow? March & April. Hot cider? December to February. Locally micro-brewed beer? OK, that’s tasty year-round. We just may go with the coffee stout in winter, and a refreshing wheat-beer in summer.

How much will we be eating?
There will be no less than 12 different samples on the tour. Don’t worry –the samples are smaller portions, and our tastings are spaced out. You don’t HAVE to eat everything, but trust us, you probably will. TIP: Eat a light breakfast! And don’t make dinner reservations at Au Pied de Cochon or Joe Beef the same day as the tour! (hyperlink restos).

I’m a vegetarian. Are there a lot of meat samples?
Well, there are 4-5 meat samples–smoked and cured meats are a big part of Montreal cuisine. But we’re not talking mass produced mystery meat. It’s all from local butchers who care about their craft. (If you are going to break your no-meat rule once, this is the time to do it. One whiff of the Portuguese grilled chicken and you’ll have a hard time resisting.) If you do want to avoid meat, we’ll do our best to make it up for you with some supplemental vegetarian samples. If you have a sweet tooth, this will be easy. Just let us know before the tour when you make your reservation.

I have a food allergy such as celiac disease or lactose intolerance. Will this be an issue?
No problem. Just make sure to let us know before the tour when you make your reservation exactly what we need to do to keep you safe and happy.

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Suitable Ages

Why is the minimum age 13 years old?
This is based upon our experience, and three main factors:
First, the amount of food and types of foods. We eat a fair bit and we sample a real variety of foods, that aren’t always completely kid-friendly.
Second, the length of the tour. We’re out for 4 1/2 to 5 hours– Some 10 year olds can outlast Mom & Dad, but not all.
Third, we walk through the former (some would argue still existing) Red Light district. We talk about the typical vices – drinking, gambling, and sex. We may even show a few risqué photos of some former dancers from the 40’s & 50’s.

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Weather

What if it is raining or snowing the day of the tour?
Our walking tours run year-round, rain, shine or snow (unless it’s one of those rare mega-storms, see below). Just make sure to dress appropriately (rain jacket, proper footwear) and bring an umbrella if you have one – ask your hotel, they usually have some to loan out. Keep in mind that we dip in and out of shops and cafes, so we always have a chance to warm up or cool down.

But what if it’s a serious storm?
If the conditions are really not favourable to being outside and walking around we may have to postpone, reschedule, or cancel the tour. If this is the case we will email or call you to let you know. This is why it is important to provide a contact (preferably mobile) number for us to get in touch with you. If you have not heard from us and have doubt that the tour will be running, please call and email us to make sure the tour is still running before you head to the meeting point. In the unlikely case that we have to cancel the tour, we will try to fit everyone in the following day. If this is not possible, you will be provided with a FULL REFUND.

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Booking Procedure, Advance Bookings

How far ahead should I book a tour?
Our tours often fill up, sometimes a day in advance, sometimes a few weeks in advance. The best way to guarantee your spot is to book ahead. For our Gastronomic Walking Tour, we ask that all reservations to be made at least 24 hours in advance so that we can properly plan the sampling. If you’ve just arrived to the city and REALLY want to join the next morning or even the same day please Call AND Email us to see if we can fit you in. We will try our best!

How does the reservation system work?
Fill out the “Booking Inquiry” form with all the necessary information. The more info you leave the better – mobile telephone number and/ or the name of your hotel so we can reach you when you’re in town, alternate days you are available, the type of group you are (family, organization, etc.), and anything else you think we should know. Send in the form and we’ll get back to you within 24 hours.

So I sent in my Booking Inquiry. Does that means I’m guaranteed a spot?
Not yet. This is an inquiry for a reservation and not an automatic reservation. We will reply to you within 24 hours to let you know if there is space, and send you the link so that you can complete your payment online. We do everything we can to accommodate those interested in taking one of our tours!

I’d rather speak to someone than send an email. Can I make a reservation over the phone?
Of course! Give us a call. We’re happy to chat. We can take your information and credit card number and make your reservation over the phone.

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Cancellations and Refunds

What is your refund policy? What if I have to cancel?
As our tours frequently fill up well in advance, all tour cancellations must be made no less than 15 days ahead of your scheduled departure time in order to receive a refund. Refunds are offered as a credit for future or 95% (90% for a group) of the reservation value. We must keep 5% (for an individual booking) or 10% (for a group larger than 7 participants) in order to cover the costs associated with credit card processing by Visa & Mastercard. Tours cancelled with less than 14 days notice by phone or email will not be entitled to a refund. We appreciate your understanding.

If I cancel on time, how long will it take to get my refund?
It depends upon your method payment. It may take up to 7 days for the refund to be processed.

Can I reschedule the date of my tour if I already booked?
Give us a call or send an email and we’ll do our best to accommodate you. If there’s space on another day, we’ll be happy to accommodate you.

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You’re Signed Up. Now Some Questions About the Tours

I’ve paid but didn’t receive a confirmation yet.
Don’t fret, we’re going to send you an email with a PDF with all of the information you need to know – meeting place, time, our phone number, and some tips about what to wear/what to bring with you.
Sometimes we send this a few days before your tour so that it’s fresh in your mind.

Where do we meet for the tour?
From the Chinatown South Main Gates – corner of St. Laurent/Viger in front of the “Pho Vietnam” Restaurant, 970 Boulevard Saint-Laurent Montreal. Please note that parking in downtown Montreal is limited, so we don’t recommend driving to our meeting point if you can avoid it. But, if you must drive, here is a map of parking lots in the area: http://www.vieux.montreal.qc.ca/images/pdf/park_en.pdf

Our top recommended parking lot is #26 on the Map at the Palais de Congrés (Convention Centre). The entrance is on Rue St. Antoine and there are 1200 spaces. The price for 12 hours is $18.00CAD. We recommend that you use a parking lot and not park on the street, as there is a 2-hour time limit on street parking, and the tour lasts up to 5 hours.

What time should I show up for my tour? Why do I need to come early?
Please arrive at the meeting place 5 to 15 minutes ahead of your tour’s scheduled departure time. Your guide(s) will be there 15 minutes ahead. You will need some time to fill out and sign a waiver form and get acquainted with your new friends for the day. If you arrive late, the tour may have already left, or the rest of the group may be waiting for you – and they might be a little getting a little cranky. 
 If you are going to be late, PLEASE CALL TO LET US KNOW. We can help with directions to the meeting point if you are lost.

What should I bring/wear?
You don’t need to carry very much. Just make sure one person in your group has a bag in case you want to buy anything (you will). Bring your camera as this tour is a photographers dream – food, architecture, signage, beautiful shops, and best of all the Jean-Talon Market.
What to wear? Summer: Comfortable shoes!!! Sunglasses, a hat, sunscreen. Winter: Dress warmly! Waterproof boots, warm gloves and hat, sunglasses.

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Bike

Tour difficulty

Are the tours difficult? Who are they suitable for?
Our tours are not meant to be difficult. They run at a relaxed pace, and include plenty of breaks and informational stops along the way. That being said, it’s important that you be comfortable riding a bicycle in an urban setting.

I haven’t ridden a bike in a long time, nor have I cycled in a big city. Isn’t that a bit scary?
Not at all. Montreal is a truly bike friendly city. Our tours stick mostly to bike lanes, although we occasionally run along city streets. Riding in a group is helpful and we always provide tips for smart and safe riding at the beginning of each tour.

What about the different levels? What do they mean?
These levels are meant to be guidelines. The tours rated Intermediate to Expert may be a little bit longer, involve a few larger hills, and may go a little bit faster than the others. Again, we are not racing around the city, but are taking in the sights. Only you can judge your level of comfort when riding. Tours rated Beginner to Expert will not be “too slow.” We make sure to gauge the pace of the group, so don’t feel that you have to sign up for the level above in order to enjoy the ride.

What about the Bike & Yoga tour? Do I need to be experienced?
No, not really. We’re not going to make you do a handstand off of the handlebars. The bike ride is quite leisurely and the yoga class is for beginner to intermediate levels.

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Ages

What is the minimum age requirement for the tours?
The minimum age for ALL of our standard tours is 13 years old. This age limit is set from experience. Our tours are 3 to 5 hours in length and although they are not meant to be strenuous, we are riding in a busy city. For families with children under 13, we can offer a personalized, private, shorter tour of 2 to 3 hours. Please inquire! We have rental bikes available for children of all ages.

Can I bring a children’s trailer or baby seat on my bike?

Yes, but only in a private tour setting. Unfortunately we do not have child seats or trailers on hand.

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Weather

What happens if it rains or storms? Does the tour still run or is it cancelled? What is your weather refund policy?
This is a long one, but here we go. It all depends on the amount of rain. If it’s raining the morning of a tour, we will make a decision based on safety. If it’s a light sprinkle, we’ll probably still go. If it’s a serious downpour or thunderstorm, then we will definitely cancel. IF THE FORECAST CALLS FOR AN 80% OR HIGHER CHANCE OF RAIN ON THE NIGHT BEFORE THE TOUR, WE WILL MOST LIKELY CANCEL THE TOUR. PLEASE GIVE US YOUR CELL PHONE NUMBER OR HOTEL NAME SO THAT WE CAN NOTIFY YOU. If you have not heard from us and have any doubts that a tour will be running, please make sure to call us before you head to our shop.
If the tour has to be cancelled, we will try to fit you and everyone else in on the following day. If you can’t ride the following day, we’ll offer a walking tour of Old Montreal and the Plateau neighborhood. This way your guide still gets to take you on a fun, informative tour. If you are not up for this you will obtain a FULL REFUND.
If it starts raining while we are out on a tour, we just try to take cover and stay dry until it passes. We do not offer refunds for tours that have departed. We will do our best to finish the tour and – more importantly – to have fun! Sometimes the rain is very welcome on a hot, humid day.
One word of advice – pack a light rain jacket if there’s a chance of rain!

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Cancellations and Refunds

What is your refund policy? What if I have to cancel?
Seeing as our tours frequently fill up well in advance, all cancellations must be made no less than 15 days ahead of your scheduled departure time in order to receive a refund. Refunds are offered as a credit for future or 95% (90% for a group) of the reservation value. We must keep 5% (for an individual booking) or 10% (for a group larger than 7 participants) in order to cover the costs associated with credit card processing by Visa & Mastercard. Tours cancelled with less than 14 days notice by phone or email will not be entitled to a refund.

If I cancel on time, how long will it take to be refunded?
It depends upon your method of payment. It may take up to 7 days for the refund to be processed.

Can I reschedule the date of my tour if I already booked?
Give us a call or send an email and we’ll do our best to accommodate you. If there’s space on another day, then it’s no problem.

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Booking Procedure, Advance Bookings

How far ahead should I book a tour?
Our tours often fill up, sometimes a day in advance, sometimes a few weeks in advance. The best way to guarantee your spot is to book ahead. If you need to cancel, please do so within 48 hours or more. If your plans change, contact us to change the date of your tour. If we see that a tour is filling up, we usually try to add another one on the same day so that we can accommodate everyone.

How does the reservation system work?
Fill out the “Booking Inquiry” form with all the necessary information. The more info you leave the better – mobile telephone number and/or the name of your hotel so we can reach you when you’re in town, alternate days you are available, the type of group you are (corporate, etc.), and the height of everyone in your group. Send in the form and we’ll get back to you within 24 hours.

So I sent in my Booking Inquiry. Does that mean I’m guaranteed a spot?
Not necessarily. This is an inquiry for a reservation and not an automatic reservation. We will reply to you within 24 hours to let you know if there is space, and send you the link so that you can complete your payment online. We do everything we can to accommodate those interested in taking one of our tours!

I’d rather speak to someone than send an email. Can I make a reservation over the phone?
No problem. Give us a call. We’re happy to chat. We can take your information and credit card number and make your reservation over the phone.

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You’re Signed up, Now Some Questions About the Tours

What time should I show up for my tour? Why do I need to come early?
Please arrive at the bike shop a minimum of 15 minutes ahead of your tour’s scheduled departure time (20 or 30 minutes ahead is ideal). You will need some time to fill out and sign a waiver form, get acquainted with your new bike and adjust your helmet straps. If you get there late, the tour may have already left, or the rest of the group may be waiting for you – and they might be a little annoyed.
If you are going to be late PLEASE CALL TO LET US KNOW. We can help with directions to the shop.

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The Good Stuff – Lunch, Snacks, Beverages

So there’s food included on the tours? Like what? I’m a vegetarian, will I be OK?
We like to keep this a bit of a surprise, and each tour is different. Read our tour descriptions for a list of what is included. We offer vegetarian options. On hot days, you can opt for a cold drink instead of a coffee.

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Gratuities/Tipping

Do I tip my guide(s)? How much? $US/$CAD/Euros?
It’s happened to you before. You’ve taken a tour or been in a situation where you didn’t know if it was appropriate to tip. We think that this is entirely up to you. If you think your guide(s) did a good job (you had a fun, you learned a lot), then your guide(s) would very much appreciate a tip. In Canada it is customary to tip those working in the service industry, but only do so if you feel comfortable! Tip whatever you feel is appropriate. All currencies will be accepted.

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Bringing your own gear

I have my own bike already/I have my own helmet. Should I bring it?
Sure! If you bring your own bike, we will give you $10 towards anything in the shop. If you’re two people with bikes, that could get you one of our super cool t-shirts. You are welcome to bring your own helmet as well!

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Clothing/Gear

What should I wear on the tour? I don’t need those padded bike shorts, do I?
Spandex is not required. The same goes for those padded shorts (although they are super comfortable – you should try them sometime). Wear whatever is comfortable for you. Casual and cycling-friendly gear is ideal. The only thing we recommend is to make sure to have closed-toed shoes or sandals. No flip-flops. They’re actually dangerous and can slip off of the pedals. During summer, go with shorts and a t-shirt. If it’s a bit chilly, pants are OK, but make sure that they’re not too baggy or likely to rub against the bike chain. Bring a light sweater or rain jacket if it’s chilly or it may rain. You can bring a bag/backpack but don’t bring too much – you don’t want it weighing you down. We can give you a carry bag for your bike, and you can leave whatever you need to at our bike shop during the tour. On colder days gloves are a good idea!

Do I have to wear a helmet? Is it required by law?
No, it is not the law here, but it should be. We require you to wear a helmet at all times during the tour. Sorry, but no exceptions. Locals wear them, so those who don’t definitely stand out – and not for the right reasons!

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Bike rentals

Can I reserve a bike ahead of time? Do I need to?
No, it’s not necessary. Bike rentals operate on a first come, first served basis. However, we do take reservations for groups of 5 or more.

What is included in the bike rental?
Our bike rentals include a helmet, lock, map and directions from our staff. You can also rent a carry bag por basket that attaches to the back rack for an extra $5 per day.

Do I have to leave a deposit for the bike? Am I responsible for the bike?
Yes, you are responsible for the value of the bike. We require a credit card and piece of I.D. for each rental/family/group. Make sure you lock the bike everywhere you go as you are responsible for it once you leave the shop.

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Location

Where are you located? How can I get there?
Please consult the contact us section of our site for exact locations and directions.

But I have to drive to your location. Where can I park?
We highly recommend leaving your car at your hotel, but if you must drive here are some tips. Street parking in our neighborhood is difficult and the meters can be confusing for first timers, so we recommend to use an underground lot located two blocks away at Mont-Royal Parking, 4150 Rue Clark, H2T 2T4. Here is the GoogleMap link to the lot: https://goo.gl/maps/0du2Q

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Currency

Y’all accept $USD up there?
Yes, we do, but we have to charge an exchange rate. The $USD is currently worth slightly less than the $CAD. We encourage you to exchange your money or withdraw $CAD from the ATM.

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Insurance

We’re coming to Montreal/Canada from out of the country for just a few days. Do we need insurance?
Yes, it is HIGHLY recommended to get a health/accident insurance package for yourself or family. Some credit cards cover this but not all, so check into it. Travel insurance is not expensive and can save you a HUGE bill if something were to happen.

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Directions

Where is the tour departure point? How do I get there?

From downtown/Old Montreal:
By Metro: Take the Orange Line to the Mont Royal stop. Exit the station and you have two options:
A) Walk West on Ave. du Mont-Royal about 9 min, just past St. Urbain St. You will see 115 East but keep going! The numbers count down to 0 then up again. We’re across from the Provigo grocery store!
B) You can also catch the bus BEHIND the Metro station heading WEST. Bus #97 or #11 is OK. Get off at St. Urbain, and we are halfway up the block on the right side.

From Old Montreal/Downtown:
Again, you have two options:
A) Take the #55 Bus up Blvd St. Laurent, get off at ave. du Mont-Royal and walk 2 blocks West (left) or…
B) Take the #80 or #55 Bus up Parc, get off at ave. du Mont-Royal and walk two blocks East (right)

You can also ask your hotel for directions!

Plan your route with the help of Google Maps. Just input your hotel or address. We also encourage you ask for directions at your hotel!

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Snow

Activities

I have never ice-skated, ridden a toboggan/snow-tube, or snowshoed before. Will I be OK?
You will be just fine. All of the outdoor activities are completely optional and you don’t need to be a pro. If this will be your first time skating, you will have plenty of room on the ice to practice and get comfortable. We can’t provide one-on-one lessons for everyone, but we will try to help. If you don’t want to skate, no problem. Go for a walk, watch the others, and enjoy the beautiful park.

Is tobogganing/snow-tubing just for kids, or can adults participate too?
Tobogganing and snow-tubing is for all ages! The best part about winter is that adults get to act like kids.

What about snowshoeing, isn’t that hard?
No, it’s actually super easy! We’ll help you get your snowshoes on and assist you as you take the first few steps. We’re confident that you’ll quickly get the hang of it. The best time for snowshoeing is after a fresh snowfall, but there are also special trails marked out in the park for us.

But do I try everything or just a few of the activities?
For the Winter on the Mountain tour, you have to choose between ice-skating or snow-tubing/tobogganing. If there’s sufficient snow after lunch, we’ll snowshoe right down Mont-Royal, back into the city!

The Winter in the Park tour includes ice-skating in beautiful Parc La Fontaine and it’s absolutely magical.

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Weather

What if the weather is poor, i.e., not wintry enough?
It’s almost certain that we will have snow, but if we don’t, we always have a Plan B. One of the ice rinks is refrigerated and there is always snow in the forest on Mont-Royal.

What if there’s a big snowstorm?
Fantastic! We’ll have lots of fresh snow. It will be perfect for snowshoeing and the city keeps the ice rinks clear with a zamboni.

What the heck is a zamboni?
It’s an ice resurfacer that floods the ice and keeps it smooth. Read more about it here: http://en.wikipedia.org/wiki/Ice_resurfacer

What if it’s too cold?
Never! Sure, it gets pretty cold sometimes, but the average temperature in January (the coldest month) is -11°C. The key is to dress well and comfortably. If you don’t have the proper clothing and winter gear, we have plenty available for rental, including warm parkas. We’ve also designed the tour to ensure that there are some indoor stops between the activities to warm up.

Okay, but say it’s the worst storm in a decade and the tour has to be cancelled. Can I get a refund?
Yes, in the unlikely event that we have to cancel the tour, you will be offered a spot on the tour the following day, but if you can’t make it you will be provided with a full refund.

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Reservation Information

How far ahead should I book my tour?
Ideally, you should book your tour as early as possible. Our tours are limited to small group sizes and we often book up well in advance. This is especially important for medium- to large-sized groups. Last-minute bookings are sometimes possible and worth a shot, but not guaranteed.

How do I book my tour?
We have an online reservation inquiry system set up on our website. Once you’ve decided on the tour you want to book, click on the “Reserve now” tab on the tour page. You will be asked to indicate your preferred tour date, the number of adults and children, and whether or not you are interested in renting winter gear for the tour. We will respond to your inquiry within 24 hours and let you know whether or not there is availability on the tour.

If there is availability, we will send you a link to our PayPal page, where you can complete your reservation by proceeding with payment.

You can also give us a call at +1 (514) 840-0739 to provide us with the same information and credit card details.

How do I pay?
You can complete your payment with your credit card or via your PayPal account. Alternatively, you are welcome to reserve the tour with your credit card but pay for the tour in cash in person at the beginning of the tour.

Can I book my tour at the last minute? I just saw your brochure at my hotel and I want to come!
Give us a call, especially if it’s less than 24 hours before the start time of the tour you’re interested in. We’ll take your credit card information and swipe it here at the shop.

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Meeting Point & Directions

Where do we begin/end our tour?
All our tours start from our shop, which is near the base of Mont-Royal Park in the Plateau Mont-Royal neighbourhood. We’re located at 115 Mont-Royal Ave. West, in a cozy red-bricked building.

How do we get there?
You have a few options. Take a taxi. They are fast and only about $12 from downtown/Old Montreal.
Metro/Bus/Walk. Have a look on our “Contact us” page. We (Google) have a fancy tool that enables you to enter your address or hotel name in Montreal and be given the exact route to our shop from your location by your preferred method of transportation—walking, bus, metro, or a combination.
Drive. Of course you can drive, but please keep in mind that street parking is very limited, especially in the winter on snow-covered streets. If you drive, you may want to allow extra time to find suitable parking.

Do you accept $US or only $CAN?
The exchange rate is currently around par. For $US payments there is a 5% surcharge.

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Reservation Information

Where do we begin/end our tour?
All our tours start from our shop, which is near the base of Mont-Royal Park in the Plateau Mont-Royal neighbourhood. We’re located at 115 Mont-Royal Ave. West, in a cozy red-bricked building.

How do we get there?
You have a few options. Take a taxi. They are fast and only about $12 from downtown/Old Montreal.
Metro/Bus/Walk. Have a look on our “Contact us” page. We (Google) have a fancy tool that enables you to enter your address or hotel name in Montreal and be given the exact route to our shop from your location by your preferred method of transportation—walking, bus, metro, or a combination.
Drive. Of course you can drive, but please keep in mind that street parking is very limited, especially in the winter on snow-covered streets. If you drive, you may want to allow extra time to find suitable parking.

Do you accept $US or only $CAN?
The exchange rate is currently around par. For $US payments there is a 5% surcharge.

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Cancellation Policy

Great, but what if I need to cancel?
Seeing as our tours frequently fill up well in advance, all cancellations must be made no less than 15 days ahead of your scheduled departure time in order to receive a refund. Refunds are offered as a credit for future or 95% (90% for a group) of the reservation value. We must keep 5% (for an individual booking) or 10% (for a group larger than 7 participants) in order to cover the costs associated with credit card processing by Visa & Mastercard. Tours cancelled with less than 14 days notice by phone or email will not be entitled to a refund.

But what if the weather is really bad and the tour is cancelled?
A full 100% refund will be provided if the tour is cancelled due to poor weather.

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Kids

What is the minimum age for kids? Can I bring my toddler on a tour?
Unfortunately, our tours are not ideal for toddlers. Our minimum age requirement is 6 years old—this policy is based on experience. Families with children who are 6 years and older will find the tour enjoyable.

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Food

What will we be eating?
On the Winter on the Mountain tour you can look forward to a fondue lunch in a beautiful setting. You will also be rewarded for your walk or snowshoe down the mountain with hot chocolate or hot cider and some freshly made seasonal treats!

On the Winter in the Park tour, we will stop for the best hot chocolate you’ve ever tasted. And for those of you who stick around after the tour, we often gather for a beer or glass of wine at a nearby pub or wine bar.

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Winter Clothing Rental

Do I really need to rent winter clothes for the tour?
It’s entirely up to you. We understand that many visitors to Montreal do not have adequate winter outerwear, which is why we offer winter clothing for rental. Staying warm and dry makes all the difference and enables you to fully enjoy the outdoors. We have a selection of warm comfy parka jackets, snow pants, and big durable snow boots. If you want to play in the snow, ice-skate, ride a toboggan or snowshoe, we highly recommend renting the whole outfit if you don’t have any of your own. All of the clothing is fashionable, clean, and warm. You will quickly realize that locals are more concerned about being warm, dry, and comfortable than being fashionable. We even have hats (tuques), mittens, and scarves available for sale.

Where do we pick up the clothing?
All of our winter gear is picked up and returned at Fitz & Follwell Co. headquarters. For directions, please consult our Contact Us section.

Okay, I’m convinced. How do I go about renting winter clothing for my tour?
When completing your reservation inquiry, check “Yes” when you are asked if you will be renting winter gear and specify the amount of items you will need. When we get back to you to confirm your tour, you’ll be asked for more details about sizing, etc.

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Tour Days & Private Tours

It says that you run tours 7 days a week. Does this mean both tours run each day?
We do need a minimum number of bookings to run a tour, so there may be days without a tour. Send us an inquiry!

We are a medium/big group and we’d like our own private tour. Is this possible?
Yes, we are pleased to accommodate a private or large group. Please inquire by email or phone and provide as much information as possible.

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Others

Tour Difficulty

Are the tours difficult? Who are they suitable for?
Our tours are not meant to be difficult. They run at a relaxed pace, and include plenty of breaks and informational stops along the way. That being said, it’s important that you be comfortable riding a bicycle in an urban setting.

I haven’t ridden a bike in a long time, nor have I cycled in a big city. Isn’t that a bit scary?
Not at all. Montreal is a truly bike friendly city. Our tours stick mostly to bike lanes, although we occasionally run along city streets. Riding in a group is helpful and we always provide tips for smart and safe riding at the beginning of each tour.

What about the different levels? What do they mean?
These levels are meant to be guidelines. The tours rated Intermediate to Expert may be a little bit longer, involve a few larger hills, and may go a little bit faster than the others. Again, we are not racing around the city, but are taking in the sights. Only you can judge your level of comfort when riding. Tours rated Beginner to Expert will not be “too slow.” We make sure to gauge the pace of the group, so don’t feel that you have to sign up for the level above in order to enjoy the ride.

What about the Bike & Yoga tour? Do I need to be experienced?
No, not really. We’re not going to make you do a handstand off of the handlebars. The bike ride is quite leisurely and the yoga class is for beginner to intermediate levels.

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Ages

What is the minimum age requirement for the tours?
The minimum age for ALL of our standard tours is 13 years old. This age limit is set from experience. Our tours are 3 to 5 hours in length and although they are not meant to be strenuous, we are riding in a busy city. For families with children under 13, we can offer a personalized, private, shorter tour of 2 to 3 hours. Please inquire! We have rental bikes available for children of all ages.

Can I bring a children’s trailer or baby seat on my bike?
Yes, but only in a private tour setting. Unfortunately we do not have child seats or trailers on hand.

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Weather

What happens if it rains or storms? Does the tour still run or is it cancelled? What is your weather refund policy?
This is a long one, but here we go. It all depends on the amount of rain. If it’s raining the morning of a tour, we will make a decision based on safety. If it’s a light sprinkle, we’ll probably still go. If it’s a serious downpour or thunderstorm, then we will definitely cancel. IF THE FORECAST CALLS FOR AN 80% OR HIGHER CHANCE OF RAIN ON THE NIGHT BEFORE THE TOUR, WE WILL MOST LIKELY CANCEL THE TOUR. PLEASE GIVE US YOUR CELL PHONE NUMBER OR HOTEL NAME SO THAT WE CAN NOTIFY YOU. If you have not heard from us and have any doubts that a tour will be running, please make sure to call us before you head to our shop.
If the tour has to be cancelled, we will try to fit you and everyone else in on the following day. If you can’t ride the following day, we’ll offer a walking tour of Old Montreal and the Plateau neighborhood. This way your guide still gets to take you on a fun, informative tour. If you are not up for this you will obtain a FULL REFUND.

If it starts raining while we are out on a tour, we just try to take cover and stay dry until it passes. We do not offer refunds for tours that have departed. We will do our best to finish the tour and – more importantly – to have fun! Sometimes the rain is very welcome on a hot, humid day.

One word of advice – pack a light rain jacket if there’s a chance of rain!

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Cancellations and Refunds

What is your refund policy? What if I have to cancel?
Seeing as our tours frequently fill up well in advance, all cancellations must be made no less than 15 days ahead of your scheduled departure time in order to receive a refund. Refunds are offered as a credit for future or 95% (90% for a group) of the reservation value. We must keep 5% (for an individual booking) or 10% (for a group larger than 7 participants) in order to cover the costs associated with credit card processing by Visa & Mastercard. Tours cancelled with less than 14 days notice by phone or email will not be entitled to a refund.

If I cancel on time, how long will it take to be refunded?
It depends upon your method of payment. It may take up to 7 days for the refund to be processed.

Can I reschedule the date of my tour if I already booked?
Give us a call or send an email and we’ll do our best to accommodate you. If there’s space on another day, then it’s no problem.

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Booking Procedure, Advance Bookings

How far ahead should I book a tour?
Our tours often fill up, sometimes a day in advance, sometimes a few weeks in advance. The best way to guarantee your spot is to book ahead. If you need to cancel, please do so within 48 hours or more. If your plans change, contact us to change the date of your tour. If we see that a tour is filling up, we usually try to add another one on the same day so that we can accommodate everyone.

How does the reservation system work?
Fill out the “Booking Inquiry” form with all the necessary information. The more info you leave the better – mobile telephone number and/or the name of your hotel so we can reach you when you’re in town, alternate days you are available, the type of group you are (corporate, etc.), and the height of everyone in your group. Send in the form and we’ll get back to you within 24 hours.

So I sent in my Booking Inquiry. Does that mean I’m guaranteed a spot?
Not necessarily. This is an inquiry for a reservation and not an automatic reservation. We will reply to you within 24 hours to let you know if there is space, and send you the link so that you can complete your payment online. We do everything we can to accommodate those interested in taking one of our tours!

I’d rather speak to someone than send an email. Can I make a reservation over the phone?
No problem. Give us a call. We’re happy to chat. We can take your information and credit card number and make your reservation over the phone.

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You’re Signed up, Now Some Questions About the Tours

What time should I show up for my tour? Why do I need to come early?
Please arrive at the bike shop a minimum of 15 minutes ahead of your tour’s scheduled departure time (20 or 30 minutes ahead is ideal). You will need some time to fill out and sign a waiver form, get acquainted with your new bike and adjust your helmet straps. If you get there late, the tour may have already left, or the rest of the group may be waiting for you – and they might be a little annoyed.
If you are going to be late PLEASE CALL TO LET US KNOW. We can help with directions to the shop.

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The Good Stuff – Lunch, Snacks, Beverages

So there’s food included on the tours? Like what? I’m a vegetarian, will I be OK?
We like to keep this a bit of a surprise, and each tour is different. Read our tour descriptions for a list of what is included. We offer vegetarian options. On hot days, you can opt for a cold drink instead of a coffee.

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Gratuities/Tipping

Do I tip my guide(s)? How much? $US/$CAD/Euros?
It’s happened to you before. You’ve taken a tour or been in a situation where you didn’t know if it was appropriate to tip. We think that this is entirely up to you. If you think your guide(s) did a good job (you had a fun, you learned a lot), then your guide(s) would very much appreciate a tip. In Canada it is customary to tip those working in the service industry, but only do so if you feel comfortable! Tip whatever you feel is appropriate. All currencies will be accepted.

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Bringing Your Own Gear

I have my own bike already/I have my own helmet. Should I bring it?
Sure! If you bring your own bike, we will give you $10 towards anything in the shop. If you’re two people with bikes, that could get you one of our super cool t-shirts. You are welcome to bring your own helmet as well!

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Clothing/Gear

What should I wear on the tour? I don’t need those padded bike shorts, do I?
Spandex is not required. The same goes for those padded shorts (although they are super comfortable – you should try them sometime). Wear whatever is comfortable for you. Casual and cycling-friendly gear is ideal. The only thing we recommend is to make sure to have closed-toed shoes or sandals. No flip-flops. They’re actually dangerous and can slip off of the pedals. During summer, go with shorts and a t-shirt. If it’s a bit chilly, pants are OK, but make sure that they’re not too baggy or likely to rub against the bike chain. Bring a light sweater or rain jacket if it’s chilly or it may rain. You can bring a bag/backpack but don’t bring too much – you don’t want it weighing you down. We can give you a carry bag for your bike, and you can leave whatever you need to at our bike shop during the tour.

Do I have to wear a helmet? Is it required by law?
No, it is not the law here, but it should be. We require you to wear a helmet at all times during the tour. Sorry, but no exceptions. Locals wear them, so those who don’t definitely stand out – and not for the right reasons!

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Bike Rentals

Can I reserve a bike ahead of time? Do I need to?
No, it’s not necessary. Bike rentals operate on a first come, first served basis. However, we do take reservations for groups of 5 or more.

What is included in the bike rental?
Our bike rentals include a helmet, lock, map and directions from our staff. You can also rent an insulated carry bag that attaches to the back rack for an extra $5 per day.

Do I have to leave a deposit for the bike? Am I responsible for the bike?
Yes, you are responsible for the value of the bike. We require a credit card and piece of I.D. for each rental/family/group. Make sure you lock the bike everywhere you go as you are responsible for it once you leave the shop.

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Location

Where are you located? How can I get there?
Please consult the contact us section of our site for exact locations and directions.

But I have to drive to your location. Where can I park?
We highly recommend leaving your car at your hotel, but if you must drive here are some tips. Street parking in our neighborhood is difficult and the meters can be confusing for first timers, so we recommend to use an underground lot located two blocks away. Here is the GoogleMap link to the lot:
http://g.co/maps/ts5hr

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Currency

Y’all accept $USD up there?
Yes, we do, but we have to charge an exchange rate. The $USD is currently worth slightly less than the $CAD. We encourage you to exchange your money or withdraw $CAD from the ATM.

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Insurance

We’re coming to Montreal/Canada from out of the country for just a few days. Do we need insurance?
Yes, it is HIGHLY recommended to get a health/accident insurance package for yourself or family. Some credit cards cover this but not all, so check into it. Travel insurance is not expensive and can save you a HUGE bill if something were to happen.

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Directions

Where is the tour departure point? How do I get there?

From downtown/Old Montreal:

By Metro: Take the Orange Line to the Mont Royal stop. Exit the station and you have two options:

A) Walk West on Ave. du Mont-Royal about 9 min, just past St. Urbain St. You will see 115 East but keep going! The numbers count down to 0 then up again. We’re across from the Provigo grocery store!
B) You can also catch the bus BEHIND the Metro station heading WEST. Bus #97 or #11 is OK. Get off at St. Urbain, and we are halfway up the block on the right side.

From Old Montreal/Downtown:
Again, you have two options:

A) Take the #55 Bus up Blvd St. Laurent, get off at ave. du Mont-Royal and walk 2 blocks West (left) or…
B) Take the #80 or #55 Bus up Parc, get off at ave. du Mont-Royal and walk two blocks East (right)

You can also ask your hotel for directions!

Plan your route with the help of Google Maps. Just input your hotel or address. We also encourage you ask for directions at your hotel!

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